One of the ways unfortunately that Eataly Century City is badly designed is that there are not separate entrances for the groceries and wine.
I don’t know about anyone else, but I am not going to wait in line to walk in and buy wine or produce. It is especially stupid with wine. They have all that expensive inventory sitting there and the Instagram hordes aren’t going to buy it and people like me who are serious about wine are not going to wait in line to go in and pick up a case of wine. At least at the Eataly on 23rd Street in NYC, the wine store is separate, with a separate entrance. Also, while I have been at the 23rd Street store when it was uncomfortably crowded, at least if you were willing to brave the jostling crowds, you could get in and do your grocery shopping and, of course, since the tourist hordes were just buying gelato at the gelato station or whatever, even if the store was really crowded, there wasn’t an issue at the grocery checkout line.