More like they don’t like to be told they are imperfect mind readers and cannot tell at a glance which people might appreciate their spiels and which are hip, with-it foodies that don’t need the training wheels like common riff raff. “We don’t want to hear that. Ok, maybe we do.” So… it’s not the information, but you didn’t like the TIMING? “Please give me nothing but what I want, and I won’t tell you if I wanted something until you’ve already given it to me.”
You know how to stop those spiels? Ask like a person. “So would you like to hear our specials?” “No, thanks. they’re on the board. Give us a few minutes…” is usually all it takes for them to happily abandon their patter (which they would probably rather not give anyway, esp if it’s not needed). And what would that cost you? 3-4 seconds of your attention and a bit of empathy.
Now, the headline makes clear that it’s usually management that imposes these sorts of scripts on their staff, but the article itself seems to fault the servers. If that wasn’t the intent, then it’s sloppy writing on the author’s part.