I called to make a reservation at Houston’s in Irvine yesterday and was told quite snippily that they didn’t take reservations. We have often made reservations in the past, so I pointed that out to this person. She replied, again snippily, that they used to but now are not. So I hung up.
Then I thought maybe we’d go to Gulfstream in Newport, but no they take reservations either any more.
So I Googled the Hillstone Group (owner of these and other restaurant chains) and apparently this is a new nation-wide policy at most or all of their restaurants. What a shame! Unclear as to why such a policy would be canceled or what the cancellation is trying to accomplish.
We’ve always liked their restaurants a lot. Consistently good food, good wait staff, pleasant ambience, very well-managed. We often went there before a movie, so a reservation was important so as to have a clear time frame for lunch or dinner and then the show. Now, I guess we’ll have to find alternatives.