I ordered something from a place I’ve patronized a bunch of times, and what I got tasted fine but there was a weird gritty texture in both the items, like it wasn’t blended/mixed well enough. It’s the first time I’ve ordered from this particular place since the COVID restrictions in LA began. I’ve been there plenty of times before with no issues. I know restaurants are struggling right now, and I don’t really need/want a refund. I’m cutting them some slack because I’ve never had this problem with them before.
Would sending a polite email letting them know about the issue be the way to go? How have you handled problems with restaurants during this time?